Payments, Cancellations & Refund Policy
All prices are quoted in US dollars and all payments must be paid in US dollars. For deposits, we accept Visa, MasterCard and PayPal. Final payment of the trip fee is due 120 days prior to departure. Trip deposits are non-refundable. All payments made towards any tours, workshops or safaris that are discounted or are otherwise promotional in nature are also non-refundable. Acceptance of any participant is subject to receipt and review of all required forms, documents, and payment.
If final payments are not received by your trips respective due date, then we reserve the right to treat your reservation as cancelled as per our cancellation & refund policy.
We must receive written notice of your cancellation, at which time cancellation fees in the following amounts apply:
• 121 or more days prior to departure: 100% deposit plus a $250.00 administration fee per person
• 120 days prior to departure: 100% of trip fee
No partial refunds are made for unused portions or services of a trip for any reason whatsoever. Trips are sold as a package only.
All our Workshops & Tours are subject to the realities of the natural world. Although we will do everything in our power to stay on itinerary, circumstances including but not limited to permit availability, weather, vendor availability, snowpack, river crossings, wildlife, park or public land closures, and forest fires can affect our itineraries. Payments are not refundable for any itinerary change.
Backcountry Journeys, LLC uses a variety of concessionaires & vendors around the globe to facilitate our trips including but not limited to boats, charter flights, airlines, tour operators, guides & lodges. Often these vendors operate equipment or render services in very remote areas. We do not offer full or partial refunds or trip credits when a concessionaire or vendor is unable to provide their service for any reason. An example of when one of our hired vendors is unable to provide their service might be due to weather related issues or mechanical issues such as with a boat, plane or vehicle that becomes inoperable. Backcountry Journeys LLC will make every attempt to find another similar excursion but often in the remote areas in which we travel the options are limited.
We do not offer full or partial refunds or trip credits for travel delay / disruption. For example, if a flight is delayed and as a result you miss part or the entirety of your trip Backcountry Journeys LLC is not responsible for arranging alternate activities during a delay, travel support, extra hotel stays or related expenses.
Backcountry Journeys reserves the right to cancel trips. Backcountry Journeys is not responsible for additional expenses incurred preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).
If you transfer from one trip to another: 121 or more days prior to the trip start date, there is a $250.00 administrative fee (please note on some trips there are exceptions to this rule including but not limited to when we have booked non-refundable lodging, activities, or in-country flights in your name). Discounted or otherwise promotional pricing is not transferable. Less than 120 days prior to the trip's start date, regular cancellation and refund policies will apply. Upon request to transfer from one trip to another, customer must select alternate trip at time of transfer request.
Download our Trip Catalog for detailed information on our many destinations for photography tours, workshops, and safaris.